It’s a question we get asked pretty much every time we develop a PR program: “…but how will we know it’s working?” And, fair enough – the resources put into PR and marketing efforts can be considerable, both from time spent and a financial standpoint. Data collection and interpretation are playing a huge role in every aspect of business, and the PR profession is not immune. After all, what gets measured gets improved.

But can goodwill towards your brand be quantified? 

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